Refund policy

Refund & Returns Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unopened, and in original packaging

• Items must not be damaged or tampered with

• Proof of purchase is required.

Due to hygiene reasons, we cannot accept returns on opened or used skincare products.

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How to Initiate a Return

To start a return, please contact us at support@cutisclinique.com with the following details:

• Your order number

• The item(s) you wish to return

• Reason for return

Once your request is reviewed and approved, you will be provided with the return address and instructions on how to send your item back.

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Refunds

Once we receive and inspect your return, we will notify you of the approval.

If approved:

• Your refund will be processed to your original payment method

• Please allow 5–10 working days for the funds to appear

Original shipping costs are non-refundable.

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Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a tracked service, as we are not responsible for lost returns

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Address & Delivery Issues

Incorrect Address It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct and complete.

If a package is returned to us due to an incorrect, incomplete, or invalid address:

• A refund will be issued minus the original shipping costs

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Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

We will offer:

• A replacement, or

• A full refund (including shipping)

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Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

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For all return requests, please contact us at: support@cutisclinique.com

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