Frequently Asked Question

What products do you offer?

At CutisClinique, we offer a selection of skincare products for everyday personal care routines.

Our product range includes cleansers, toners, serums, ampoules, eye care products, sun care products, and other skincare items from a variety of brands. Customers can choose from the available product types, sizes, and variants as listed on each individual product page.

Each item is supplied based on the selected specifications at the time of purchase. Product details, including dimensions, included components, and functionality, are provided on the respective product pages.

Our products are intended for indoor use and are supplied according to the specifications selected during checkout.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Diners Club, Discover, MasterCard, and Visa, as well as Apple Pay, Google Pay, and Shop Pay.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 5–7 business days via Canada Post, UPS, or FedEx in Canada, with free shipping on all orders.

Do you offer international shipping?

No, we only ship to United kingdom now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Cutis Clinique. covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Cutis Clinique does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.